Privacy Policy

Welcome to ESH Electric. We respect your privacy and are committed to protecting your personal data.

This privacy policy will inform you as to how we look after your personal data when you visit our website and tell you about your privacy rights and how the law protects you.

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

• Identity Data: includes first name, last name, username or similar identifier.
• Contact Data: includes billing address, delivery address, email address and telephone numbers.
• Technical Data: includes internet protocol (IP) address, login data, browser type and version, device type, and operating system.
• Project & CAD Data: includes custom battery pack designs, cell parameters, busbar geometry, and saved project configurations.

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• Where we need to perform the contract we are about to enter into or have entered into with you (e.g., processing your order).
• Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
• Where we need to comply with a legal obligation.

We process your personal data in compliance with applicable data protection laws, including principles aligned with the GDPR. Our legal bases include your consent, the necessity to fulfill a contract with you, and our legitimate business interests.

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

We use essential cookies and browser storage (LocalStorage/SessionStorage) for site authentication, offline project caching, and first-party telemetry analytics to understand how visitors interact with our website.

We may share your personal data with trusted third parties, including payment processors, shipping partners, and analytics providers, solely for the purposes of operating our business and fulfilling your orders.

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties for marketing purposes.

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements.

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to request access, correction, erasure, restriction, transfer, to object to processing, to portability of data and (where the lawful ground of processing is consent) to withdraw consent.

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.

If you have any questions about this privacy policy or our privacy practices, please contact us via our Contact Us page or email us at info@eshelectric.mk.